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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
    • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
    • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
    • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
    • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
    • EP 39 – How Can Digital Platforms Close the Coverage Gap?
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Building Financial Trust and Protection for the Underserved

Building Financial Trust and Protection for the Underserved

by admin | May 20, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how data, empathy, and collaboration are reshaping financial ecosystems in Asia, with Trina Yeung, Chief Financial Officer at Atome Financial. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find this episode on : ...
How Digital Banks Can Serve the World’s Most Underserved

How Digital Banks Can Serve the World’s Most Underserved

by admin | May 19, 2025 | All Episodes, Finance & FinTech, Global, Money20/20 Asia 2025

Join us to discuss how financial services can drive inclusion and impact, from kiosk-based onboarding in grocery stores to remittance and loyalty programs, with Rachel Freeman, Chief Growth Officer at Tyme. This special episode was recorded during the Money20/20 Asia...
Thailand Unlocked: What Makes This Market So Unique

Thailand Unlocked: What Makes This Market So Unique

by admin | May 19, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how Rabbit Care’s evolution is redefining how consumers engage with insurance in Thailand, with Chayapat Sakulrompochai (James), Co-Founder & CCO at Rabbit Care. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find...
Turning Timo Into the Most Human Company Ever

Turning Timo Into the Most Human Company Ever

by admin | May 19, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how empathy, trust, and radical authenticity are redefining how we think about financial services, with Jonas Eichhorst, Chief Executive Officer at Timo Vietnam. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find this...
Why Vietnam Is One of the Most Exciting Fintech Markets in Southeast Asia

Why Vietnam Is One of the Most Exciting Fintech Markets in Southeast Asia

by admin | May 19, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how user trust, micro-loans, and a digital-first mindset are reshaping financial services, with Chi Lê Lan, CEO at Zalopay. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find this episode on :  Spotify  YouTube ...
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Recent Posts

  • EP 39 – How Can Digital Platforms Close the Coverage Gap?
  • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
  • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
  • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
  • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?

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EP 39: How Can Digital Platforms Close the Coverage Gap?

22 January 2026

Embedded insurance is moving from add-on to infrastructure. Nigel Fellowes-Freeman, Founder and CEO of Kanopi, and Richard Bracken, Head of Consumer Partnerships for APAC at Chubb, explain how the industry is using rich, real-time data from digital ecosystems to deliver the right protection at the right moment. This shift addresses APAC’s widening protection gap by breaking products into simple, granular coverage, matching them to clear signals (what you buy, when, and where), and keeping experiences low-friction and contextual. Success should be measured by how much the protection gap shrinks, people getting the right cover exactly when they need it.

EP 38: Can Digital Wallets Change How Indonesians Interact with Insurance?

11 December 2025

Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.

EP 37: Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust

26 November 2025

Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.

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Every company should be its own media company.

  • About us
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UnderCover Media – Privacy Policy and T&Cs