EP 04 : Moving from Transactional to Experiential

Jan 31, 2023

Insurance for the New Possible was joined by Adrian Hill, the Head of Consumer Propositions for Asia Pacific at Chubb and Elysia Chan, an Insurance Practice Leader.

Some of the topics Adrian and Elysia discussed:

  • What it means to be a “Post-Digital Insurer”
  • News business models and new technologies
  • Changing corporate culture to fixate on experiences
  • Partnerships and collaboration – driven by customer centricity
  • Aligning yourself with the customer’s lifestyle
  • The insights gained as customers interact with data
  • Data sharing and how customers can benefit
  • What it means to be a “Post-Digital Insurer”
  • News business models and new technologies
  • Changing corporate culture to fixate on experiences
  • Partnerships and collaboration – driven by customer centricity
  • Aligning yourself with the customer’s lifestyle
  • The insights gained as customers interact with data
  • Data sharing and how customers can benefit

Find this episode on :

Spotify

Youtube

Apple Podcast

Spotify

Youtube

Apple Podcast

Elysia Chan

Elysia Chan

Insurance Practice Leader

Elysia possesses close to two decades of industry and consulting experience in Life, Health, General and Group Insurance, and the Public Sector. She has advised, and delivered enterprise value for, multinational and local insurers in Asia across a range of topics, including Distribution Transformation, Industry Convergence, Target Operating Model Design, Business & Process Optimization, and Technology Modernization.

Adrian Hill

Adrian Hill

Head of Consumer Propositions for Asia Pacific at Chubb

In this role, Mr. Hill is responsible for leading a team to develop compelling value propositions of insurance partnerships to businesses in the region. He has been instrumental in shaping the proposals of our distribution capabilities and go-to-market strategy, leveraging the technological platform of Chubb Studio. 

More about Chubb Partners :

Chubb’s partners are leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. As one of the world’s largest and strongest insurers, we co-create and design digital insurance solutions for their customers – individuals and business of all sizes.

Learn more