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EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

10 July 2024

Insurance for the New Possible was joined by Geeta Chauhan, Co-Founder of HiWiPay, and Gabriel Lazaro, Head of Digital Business at Chubb Overseas General Insurance.

Some of the insights they shared included:

  • HiWiPay was born out of this need to simplify and streamline international payments, especially in a market where domestic systems like UPI (Unified Payments Interface) have become highly efficient. The idea was not just about moving money but making the process easier, faster, and more compliant with international standards.
  • Using established channels to introduce innovation not only accelerates user acquisition but also enhances the value proposition for all stakeholders involved.
  • The potential uses of emerging technologies and a cautious approach toward its adoption until regulatory frameworks are established demonstrate a strategic balance between innovation and compliance. This cautious yet forward-looking approach to technology adoption is crucial for fintech companies aiming to innovate while ensuring security and trust among users.
  • How the strategic approach to bundling value-added services with core remittance offerings is a prime example of how fintech companies can increase their service utility and stickiness.
  • How a tactical leveraging of advanced technology can simplify processes, expand reach, and transform a traditional service model into a tech driven, efficient operation.
  • HiWiPay was born out of this need to simplify and streamline international payments, especially in a market where domestic systems like UPI (Unified Payments Interface) have become highly efficient. The idea was not just about moving money but making the process easier, faster, and more compliant with international standards.
  • Using established channels to introduce innovation not only accelerates user acquisition but also enhances the value proposition for all stakeholders involved.
  • How the strategic approach to bundling value-added services with core remittance offerings is a prime example of how fintech companies can increase their service utility and stickines
  • Why insurance is important for students going overseas, and how HiWiPay facilitates access to protection. 
  • The potential uses of emerging technologies and a cautious approach toward its adoption until regulatory frameworks are established demonstrate a strategic balance between innovation and compliance. This cautious yet forward-looking approach to technology adoption is crucial for fintech companies aiming to innovate while ensuring security and trust among users.
  • How a tactical leveraging of advanced technology can simplify processes, expand reach, and transform a traditional service model into a tech driven, efficient operation.

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Jessica Lam

Jessica Lam

Chief Strategy Officer at WeLab

Experienced Evangelist with a demonstrated history of working in the information technology and services industry. Skilled in Digital Marketing, Marketing Strategies , Market Research, Management, Communication and Branding. Strong Marketing Professional with a Master’s Degree focused in in Finance and Commerce and a Diploma holder in Digital Marketing.

Gabriel Lazaro

Gabriel Lazaro

Head of Digital Business, Overseas General Insurance at Chubb

Experienced intrapreneur and a challenge addict, I love starting, expanding, and building up digital business and thriving teams. I am focus in creating top-to-bottom line results with high performing teams and sustainable and growth digital business models. An overachiever, I have a passion for excellence. I also have a curious, growth-oriented mind with a BD in Social Psychology and Marketing added with a truly multicultural and multinational experience.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.