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EP 17 – Elevating Journeys: Building the Next-Gen Airline
Experience

22 March 2024

Insurance for the New Possible was joined by Alexander Blake, Senior Vice President, Global Head of Travel Insurance at Chubb and Mike Szücs, Chief Executive Officer at Cebu Pacific Air.

Some of the topics Alexander and Mike discussed:

  • The vital role of airlines in connecting an archipelago like the Philippines
  • Digitalization as a catalyst for improved customer experiences and airline efficiency
  • Employing data to understand customer preferences and creating personalized experiences
  • Working together to continuously innovate travel insurance products
  • The intertwined roles of tech, data, and customer-centricity in shaping the future of travel
  • The vital role of airlines in connecting an archipelago like the Philippines
  • Digitalization as a catalyst for improved customer experiences and airline efficiency
  • Employing data to understand customer preferences and creating personalized experiences
  • Working together to continuously innovate travel insurance products
  • The intertwined roles of tech, data, and customer-centricity in shaping the future of travel

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Spotify

Youtube

Apple Podcast

Mike Szücs

Mike Szücs

Chief Executive Officer at Cebu Pacific

Mike has a unique breadth of international aviation experience, from start-up to restructuring, from network carriers to LCCs. He is a highly resilient individual, able to maintain professionalism, integrity, and loyalty to stakeholders even in the most difficult of scenarios. Mike has a balance of strategic strength aligned with a delivery and execution focus; he is a dynamic, high-energy, motivational leader.

Alexander J. Blake

Alexander J. Blake

Senior Vice President, Global Head of Travel Insurance at Chubb

Alex has over 25 years of experience in the global travel insurance field, having worked in various capacities at major insurance companies operating in the United States, Europe, Asia Pacific and Latin America. He is a pioneer in the distribution of travel insurance with digital partners. Based in Miami, Alex built the Chubb travel insurance division from the ground up, growing it into a leading industry player.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.

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