EP 01 : Why This Is Possibly the Best Time to Be in Insurance

A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.

EP 01 : Why This Is Possibly the Best Time to Be in Insurance

A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.

EP 02 : The Democratization of Insurance

A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.

EP 02 : The Democratization of Insurance

A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.

EP 03 : How Banks and Insurers Help Consumers Get Better with Money

A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.

EP 03 : How Banks and Insurers Help Consumers Get Better with Money

A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.

EP 04 : Moving from Transactional to Experiential

An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.

EP 04 : Moving from Transactional to Experiential

An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.

EP 05 : Everything Starts With the Customer

An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.

EP 05 : Everything Starts With the Customer

An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.

EP 06 : The Customer Journey Is Always the Starting Point

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

EP 06 : The Customer Journey Is Always the Starting Point

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

EP 07 : Insurance Goes to Where the People Are

A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.

EP 07 : Insurance Goes to Where the People Are

A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.

EP 08 : Modernizing the Used Car Industry with Data and Technology

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.

EP 08 : Modernizing the Used Car Industry with Data and Technology

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.

EP 09 : Value Chain Innovation Amidst Risk and Uncertainty

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

EP 09 : Value Chain Innovation Amidst Risk and Uncertainty

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

EP 10 : The Power of Purpose, Helping People Live Their Best Life

Betterfly was founded on the premise that real business growth could be driven by purpose, incorporating social and environmental impact into everything that they do. Marcos Gunn and Eduardo della Maggiora discuss navigating digital disruption and delve into the importance of building purpose-driven companies and the impact they have on resilience and empowering people to live their best lives.

EP 10 : The Power of Purpose, Helping People Live Their Best Life

Betterfly was founded on the premise that real business growth could be driven by purpose, incorporating social and environmental impact into everything that they do. Marcos Gunn and Eduardo della Maggiora discuss navigating digital disruption and delve into the importance of building purpose-driven companies and the impact they have on resilience and empowering people to live their best lives.