Insurance for the New Possible
We wanted to dig deeper into all of the key driving forces shaping the future of the insurance industry. So we gathered some incredible thought leaders and paired them up to share their unique perspectives. They discussed everything from the digitalization of insurance, to personalization, democratization, the importance of customer centricity, ecosystems and platforms, and partnerships.
Latest Episode
EP 05 : Everything Starts With the Customer
An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.
Latest Episode
EP05 – Everything Starts With the Customer
An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.
Previous Episodes :
EP 01 : Why This Is Possibly the Best Time to Be in Insurance
A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.
EP 01 : Why This Is Possibly the Best Time to Be in Insurance
A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.
EP 02 : The Democratization of Insurance
A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.
EP 02 : The Democratization of Insurance
A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.
EP 03 : How Banks and Insurers Help Consumers Get Better with Money
A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.
EP 04 : Moving from Transactional to Experiential
An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.
EP 03 : How Banks and Insurers Help Consumers Get Better with Money
A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.
EP 04 : Moving from Transactional to Experiential
An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.
Upcoming Episodes
EP 06 – The Non-Linear Power of Great Partnerships
Neil Trinidad and Om Bhatia
05 April 2023
EP 07 – The Customer Journey Is Always the Starting Point
Khue Dinh and Terry Li
03 May 2023
EP 08 – Airlines Are Always Facing Some Kind of Headwinds
Steve Kim and Brian Hogan
07 June 2023