Insurance for the New Possible
We wanted to dig deeper into all of the key driving forces shaping the future of the insurance industry. So we gathered some incredible thought leaders and paired them up to share their unique perspectives. They discussed everything from the digitalization of insurance, to personalization, democratization, the importance of customer centricity, ecosystems and platforms, and partnerships.
Latest Episode
EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.
Latest Episode
EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.
Previous Episodes
EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.
EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.
EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.
EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.
EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
In Mexico, structural issues in the financial system have left millions without access to banking, credit, or insurance. Stefan Möller, CEO and Founder of Klar, points to a concentrated banking sector that stifles competition and keeps savings returns at zero. Alejandra Magaña, Director of Revenue Growth at Chubb, stresses that without protection against life’s unanticipated shocks, financial security can vanish overnight. By combining locally tailored financial products, embedded insurance, and supporting financial literacy, financial inclusion and risk coverage can turn from a privilege into a right, fostering lasting stability and economic growth.
EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
In Mexico, structural issues in the financial system have left millions without access to banking, credit, or insurance. Stefan Möller, CEO and Founder of Klar, points to a concentrated banking sector that stifles competition and keeps savings returns at zero. Alejandra Magaña, Director of Revenue Growth at Chubb, stresses that without protection against life’s unanticipated shocks, financial security can vanish overnight. By combining locally tailored financial products, embedded insurance, and supporting financial literacy, financial inclusion and risk coverage can turn from a privilege into a right, fostering lasting stability and economic growth.