EP 01: Why This Is Possibly the Best Time to Be in Insurance

A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.

EP 01: Why This Is Possibly the Best Time to Be in Insurance

A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.

EP 02: The Democratization of Insurance

A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.

EP 02: The Democratization of Insurance

A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.

EP 03: How Banks and Insurers Help Consumers Get Better with Money

A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.

EP 03: How Banks and Insurers Help Consumers Get Better with Money

A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.

EP 04: Moving from Transactional to Experiential

An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.

EP 04: Moving from Transactional to Experiential

An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.

EP 05: Everything Starts With the Customer

An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.

EP 05: Everything Starts With the Customer

An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.

EP 06: The Customer Journey Is Always the Starting Point

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

EP 06: The Customer Journey Is Always the Starting Point

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

EP 07: Insurance Goes to Where the People Are

A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.

EP 07: Insurance Goes to Where the People Are

A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.

EP 08: Modernizing the Used Car Industry with Data and Technology

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.

EP 08: Modernizing the Used Car Industry with Data and Technology

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.

EP 09: Value Chain Innovation Amidst Risk and Uncertainty

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

EP 09: Value Chain Innovation Amidst Risk and Uncertainty

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities

LatAm is fertile ground for innovation in the insurance industry. Rodrigo Valiente and
Hugues Bertin discuss the latest developments in InsurTech, the impact of technology,
the importance of understanding customer needs, and the changing role of venture
capital in this dynamic and evolving market.

EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities

LatAm is fertile ground for innovation in the insurance industry. Rodrigo Valiente and Hugues Bertin discuss the latest developments in InsurTech, the impact of technology, the importance of understanding customer needs, and the changing role of venture capital in this dynamic and evolving market.

EP 12: The Power of Phygital, Blending Online and Offline Experiences

A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.

EP 12: The Power of Phygital, Blending Online and Offline Experiences

A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.

EP13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America

In this penetrating conversation between Santiago Franzini, Senior Vice President & Head of Accident & Health, Chubb Latin America and Bruno Ferrari, Co-Founder & COO at 123Seguro, we gained valuable insights into the world of InsurTech and its impact on the Insurance industry in Latin America.

EP13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America

In this penetrating conversation between Santiago Franzini, Senior Vice President & Head of Accident & Health, Chubb Latin America and Bruno Ferrari, Co-Founder & COO at 123Seguro, we gained valuable insights into the world of InsurTech and its impact on the Insurance industry in Latin America.

EP 14: Embedded Insurance, Building Platforms and Ecosystems to Strengthen Relationships

A deeply thoughtful conversation on digital transformation and embedded insurance and how leveraging new technologies is important. However, it is not just about the technology. Johan Oosthuizen and John Brisco also stress that embedding insurance within platforms and ecosystems, companies can create a closer relationship with their customers and provide seamless experiences that add value to their partners’ offerings.

EP 14: Embedded Insurance, Building Platforms and Ecosystems to Strengthen Relationships

A deeply thoughtful conversation on digital transformation and embedded insurance and how leveraging new technologies is important. However, it is not just about the technology. Johan Oosthuizen and John Brisco also stress that embedding insurance within platforms and ecosystems, companies can create a closer relationship with their customers and provide seamless experiences that add value to their partners’ offerings.

EP 15: How Chubb Drives Trust in the Age of e-Commerce

In the dynamic landscape of e-commerce, the amalgamation of trust, technology, and consumer behavior is crucial to understand. Trust remains a cornerstone of every transaction as the need for security and assurance in online purchases is moving beyond traditional expectations. Gabriel Lazaro explores the implications for businesses, consumers, and the future of online commerce and how Chubb is redefining the essence of trust in the digital age.

EP 15: How Chubb Drives Trust in the Age of e-Commerce

In the dynamic landscape of e-commerce, the amalgamation of trust, technology, and consumer behavior is crucial to understand. Trust remains a cornerstone of every transaction as the need for security and assurance in online purchases is moving beyond traditional expectations. Gabriel Lazaro explores the implications for businesses, consumers, and the future of online commerce and how Chubb is redefining the essence of trust in the digital age.

EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve.  Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve.  Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

EP 17: Elevating Journeys – Building the Next-Gen Airline Experience

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

EP 17: Elevating Journeys – Building the Next-Gen Airline Experience

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

EP 19: Partnership at Altitude – Shaping the Future of Travel Protection

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services. They discuss the importance of digital innovation and personalization in travel experiences and how collaboration can enhance and secure the travel journey for customers. They also emphasize the need for understanding traveler behavior through data and the continuous evolution of products to meet dynamic consumer needs.

EP 19: Partnership at Altitude – Shaping the Future of Travel Protection

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services. They discuss the importance of digital innovation and personalization in travel experiences and how collaboration can enhance and secure the travel journey for customers. They also emphasize the need for understanding traveler behavior through data and the continuous evolution of products to meet dynamic consumer needs.

EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required. They explore the significance of adapting financial services to local markets, the impact of data analytics and AI in creating personalized financial experiences, and the strategic role of partnerships in expanding reach and improving financial inclusion.

EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required. They explore the significance of adapting financial services to local markets, the impact of data analytics and AI in creating personalized financial experiences, and the strategic role of partnerships in expanding reach and improving financial inclusion.

EP 21: Crossing Borders – Unpacking the Future of International Payments from India

Geeta Chauhan and Gabriel Lazaro shared valuable insights into the challenges and innovations in the fintech industry, particularly in cross-border payments. Their discussion emphasized the importance of identifying niche problems within established markets and leveraging existing infrastructure to streamline service delivery and reduce costs. They also delved into the importance of navigating regulatory landscapes and integrating advanced technologies to enhance operational efficiencies. Finally, they noted the importance of bundling value-added services to create a comprehensive financial ecosystem for Indian students studying abroad.

EP 21: Crossing Borders – Unpacking the Future of International Payments from India

Geeta Chauhan and Gabriel Lazaro shared valuable insights into the challenges and innovations in the fintech industry, particularly in cross-border payments. Their discussion emphasized the importance of identifying niche problems within established markets and leveraging existing infrastructure to streamline service delivery and reduce costs. They also delved into the importance of navigating regulatory landscapes and integrating advanced technologies to enhance operational efficiencies. Finally, they noted the importance of bundling value-added services to create a comprehensive financial ecosystem for Indian students studying abroad.

EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution

In a thoughtful conversation, Ryota Hayashi and Isabella Carvalho dive into the intricacies of Japan’s evolving InsurTech landscape. They note that in Japan, the impetus for change in InsurTech primarily comes from industry insiders. They are motivated to innovate by frustration with outdated legacy systems and a desire to enhance efficiency. Despite Japan’s reputation for slow adoption, this can be seen as a strategic advantage, allowing for synchronized and impactful industry-wide changes once momentum is gained and the benefit of taking advantage of global innovations.

EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution

In a thoughtful conversation, Ryota Hayashi and Isabella Carvalho dive into the intricacies of Japan’s evolving InsurTech landscape. They note that in Japan, the impetus for change in InsurTech primarily comes from industry insiders. They are motivated to innovate by frustration with outdated legacy systems and a desire to enhance efficiency. Despite Japan’s reputation for slow adoption, this can be seen as a strategic advantage, allowing for synchronized and impactful industry-wide changes once momentum is gained and the benefit of taking advantage of global innovations.

EP 23: How Empathy and Innovative Solutions Empowers Financial Futures

In this enlightening conversation, Monica Millares and Om Bhatia discussed how digital finance is transforming lives globally. Their experiences offer a deep understanding of how empathy, technology, and product design intertwine to enhance customer experiences in the FinTech and Insurance sectors. They serve a powerful reminder of the profound impact of how putting empathy at the forefront, they are not just merely selling products; they are enhancing lives and fostering financial empowerment.

EP 23: How Empathy and Innovative Solutions Empowers Financial Futures

In this enlightening conversation, Monica Millares and Om Bhatia discussed how digital finance is transforming lives globally. Their experiences offer a deep understanding of how empathy, technology, and product design intertwine to enhance customer experiences in the FinTech and Insurance sectors. They serve a powerful reminder of the profound impact of how putting empathy at the forefront, they are not just merely selling products; they are enhancing lives and fostering financial empowerment.

EP 24: Empowering Choices: Building Financial Independence for Women

In a thought-provoking conversation featuring Hena Mehta and Isabella Carvalho, Hena shared her journey from a traditional finance background into founding Basis, a platform aimed at empowering women with financial literacy and tools tailored to their unique needs. They underscore the critical importance of adapting financial services to better serve women, highlighting their own experiences and the broader systemic gaps in financial education. Through initiatives like creating female-focused communities and emphasizing gender-sensitive product design, Hena and Isabella advocate for a financial environment where women are both well-represented and genuinely supported.

EP 24: Empowering Choices: Building Financial Independence for Women

In a thought-provoking conversation featuring Hena Mehta and Isabella Carvalho, Hena shared her journey from a traditional finance background into founding Basis, a platform aimed at empowering women with financial literacy and tools tailored to their unique needs. They underscore the critical importance of adapting financial services to better serve women, highlighting their own experiences and the broader systemic gaps in financial education. Through initiatives like creating female-focused communities and emphasizing gender-sensitive product design, Hena and Isabella advocate for a financial environment where women are both well-represented and genuinely supported.

EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce

Dr. Thamakorn Supathanarangsri, Head of Government Affairs at Lazada, Thailand and Andrew Nisbet, Country President of Chubb Samaggi Insurance discuss how trust and security have become essential factors in ensuring consumer confidence in eCommerce platforms. These platforms are enhancing buyer and seller protection through secure payment systems, advanced technologies, and innovative embedded insurance products.

EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce

Dr. Thamakorn Supathanarangsri, Head of Government Affairs at Lazada, Thailand and Andrew Nisbet, Country President of Chubb Samaggi Insurance discuss how trust and security have become essential factors in ensuring consumer confidence in eCommerce platforms. These platforms are enhancing buyer and seller protection through secure payment systems, advanced technologies, and innovative embedded insurance products.