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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
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Revolutionizing Claims: Innovative Claims Solutions

Revolutionizing Claims: Innovative Claims Solutions

by admin | Jul 26, 2024 | Magazine Issue 01

Insurance plays a pivotal role in the fabric of modern society, providing a crucial safety net that helps individuals and businesses mitigate risks and navigate unforeseen challenges. It ensures that families can rebuild after disasters, businesses can recover from...
EP 18 – Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

EP 18 – Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

by admin | Apr 16, 2024 | All Episodes

Insurance for the New Possible was joined by Alexander Blake, Senior Vice President, Global Head of Travel Insurance at Chubb and Patee Sarasin, the CEO of Really Cool Airlines. Some of the insights they shared included: Leveraging crises as opportunities and...
EP 17 – Elevating Journeys: Building the Next-Gen Airline Experience

EP 17 – Elevating Journeys: Building the Next-Gen Airline Experience

by admin | Mar 21, 2024 | All Episodes

Insurance for the New Possible was joined by Alexander Blake, Senior Vice President, Global Head of Travel Insurance at Chubb and Mike Szücs, Chief Executive Officer at Cebu Pacific Air. Some of the topics Alexander and Mike discussed: The vital role of airlines in...
EP 16 – The Data-Driven Revolution – How It’s Transforming the Insurance Industry

EP 16 – The Data-Driven Revolution – How It’s Transforming the Insurance Industry

by admin | Feb 22, 2024 | All Episodes

Insurance for the New Possible was joined by Kaleb Adams, Head of Data Analytics, Overseas General Insurance at Chubb and Max Ang, Insurance Technology Research Advisor APAC at Celent. Some of the insights they shared included: The Evolution of Data Usage in Insurance...
EP 15 – How Chubb Drives Trust in the Age of e-Commerce

EP 15 – How Chubb Drives Trust in the Age of e-Commerce

by admin | Jan 31, 2024 | All Episodes

Insurance for the New Possible welcomed Gabriel Lazaro, the Head of Digital, Overseas General Insurance at Chubb back to the show to discuss what emerging  technologies will play a pivotal role in digital insurance in 2024 and the intersection of insurance and...
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Recent Posts

  • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
  • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
  • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
  • DANA’s Digital Wallet Revolution
  • The Final Mile Is Always Human

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EP 34: How Seamless Payments Redefine the Way We Buy Insurance

27 August 2025

Insurance is undergoing a profound transformation, where payments—once seen as a back-office function—are emerging as a critical driver of customer experience, fraud prevention, and business growth. In a dynamic conversation, Adrian Davis, Commercial Leader: Financial Services, Insurance and Enterprise Financial Products at Adyen, and Sebastian de Zulueta, Head of Digital Business, EMEA at Chubb, discussed how when integrated effectively, payments not only reduce friction but also enable innovations like embedded insurance, where coverage is offered contextually at the point of purchase. This shift aligns with modern consumer expectations, who benchmark insurers against digital leaders like Amazon and Netflix rather than other insurers.

EP 33: How Can Online Malls Maintain Integrity in a Borderless Digital Economy?

16 July 2025

The intersection of online malls, risk management, and embedded insurance is reshaping the way people work, transact, and stay protected in the digital economy. In a thoughtful discussion with Garrett Olson, Head of Insurance and ERM at Wolt, and Sebastian de Zulueta, Head of Digital Business at Chubb in EMEA, we explored the mechanics of trust, protection, and integrity in the platform economy. From safeguarding digital ecosystems to empowering gig workers, their perspectives revealed what it truly takes to build safety nets for modern life—often invisibly and at scale.

EP 32: How Can Digital Touchpoints Redefine the Value of Insurance?

28 May 2025

Insurance has long been viewed as a necessary but uninspiring product—something people buy because they have to, not because they want to. Ser Yang and Michael McLeod discuss that the way to change this is to have insurers rethink how to demonstrate value earlier in the customer journey. By embedding insurance into digital platforms—such as e-commerce, ride-hailing, and entertainment—insurers could offer immediate, tangible benefits like discounts, loyalty rewards, and real-time protections that create a stronger connection with consumers and increase engagement.

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UnderCover Media – Privacy Policy and T&Cs

UnderCover Media

Every company should be its own media company.

  • About us
Insurance for the New Possible
  • About
  • All episodes

UnderCover Media – Privacy Policy and T&Cs