EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper Personalization

12 June 2024

Insurance for the New Possible was joined by Gabriel Lazaro, Head of Digital Business for Chubb Overseas General, and Jessica Lam, Chief Strategy Officer at WeLab.

Some of the insights they shared included:

  • The transition from working at a global, traditional financial services firm to a FinTech startup can be both challenging and exhilarating. Most importantly, it requires a fundamental shift in mindset.
  • Inspired by the digital financial services prevalent in the United States, WeLab was founded on the idea that innovation drives financial services to be both more efficient and inclusive.
  • It is important to adapt and localize financial products to meet diverse customer needs. Understanding local consumer behavior and financial needs is crucial in ensuring the success of these financial products in different geographical markets.
  • The ability to offer tailored financial services through advanced data analytics and artificial intelligence is a game-changer in the fintech sector.
  • Collaborating with well-established companies in new markets can help startups leverage existing trust and customer bases. Furthermore, partnerships with companies can help integrate complementary services such as insurance, enhancing the overall customer offering and building trust.
  • The transition from working at a global, traditional financial services firm to a FinTech startup can be both challenging and exhilarating. Most importantly, it requires a fundamental shift in mindset.
  • Inspired by the digital financial services prevalent in the United States, WeLab was founded on the idea that innovation drives financial services to be both more efficient and inclusive.
  • It is important to adapt and localize financial products to meet diverse customer needs. Understanding local consumer behavior and financial needs is crucial in ensuring the success of these financial products in different geographical markets.
  • The ability to offer tailored financial services through advanced data analytics and artificial intelligence is a game-changer in the fintech sector.
  • Collaborating with well-established companies in new markets can help startups leverage existing trust and customer bases. Furthermore, partnerships with companies can help integrate complementary services such as insurance, enhancing the overall customer offering and building trust.

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Gabriel Lazaro

Gabriel Lazaro

Head of Digital Business, Overseas General Insurance at Chubb

Experienced intrapreneur and a challenge addict, I love starting, expanding, and building up digital business and thriving teams. I am focus in creating top-to-bottom line results with high performing teams and sustainable and growth digital business models. An overachiever, I have a passion for excellence. I also have a curious, growth-oriented mind with a BD in Social Psychology and Marketing added with a truly multicultural and multinational experience.
Jessica Lam

Jessica Lam

Chief Strategy Officer at WeLab

Jessica is the Group Chief Strategy Officer at WeLab, she drives the group’s overall strategy, including the rollout of WeLab Bank, a leading digital bank in Hong Kong which commenced operations in 2020. Prior to joining WeLab in 2017, Jessica spent over 12 years at Goldman Sachs in Hong Kong, Singapore and London specialising in Investment Banking as well as Private Wealth Management.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.

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