Join us to discuss Catering to the Young, Underbanked and Customers’ First Exposure to Credit with Andy Tan, the Chief Commercial Officer at Atome.
Transitioning Through Credit: Atome’s Approach to Responsible Borrowing
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Finance & FinTech
Unified Commerce – the key to building a phygital experience
Join us to discuss Solving Problems and Fixing Pain Points with Sarita Singh, the Managing Director, Southeast Asia, India, Greater China at Stripe.
How Embedded Finance Makes Your Money Work Harder
Join us to discuss Customer Engagement, Embedded Finance, Being Happy With Your Money with Walter de Oude, the Founder & CEO at Chocolate Ventures.
EP 07 : Insurance Goes to Where the People Are
A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.
EP 06 : The Customer Journey Is Always the Starting Point
An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.
EP 05 : Everything Starts With the Customer
An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.
EP 03 : How Banks and Insurers Help Consumers Get Better with Money
A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.