Join us to discuss Customer Engagement, Embedded Finance, Being Happy With Your Money with Walter de Oude, the Founder & CEO at Chocolate Ventures.
How Embedded Finance Makes Your Money Work Harder
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Asia
EP 12 : The Power of Phygital, Blending Online and Offline Experiences
A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.
EP 07 : Insurance Goes to Where the People Are
A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.
EP 06 : The Customer Journey Is Always the Starting Point
An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.
EP 04 : Moving from Transactional to Experiential
An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.
EP 03 : How Banks and Insurers Help Consumers Get Better with Money
A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.
EP 02 : The Democratisation of Insurance
A deeply insightful conversation about the democratization of insurance. Edward Ler and Iwan Juwono discussed product design strategy, the importance of financial literacy and simply making insurance more accessible.
EP 01 : Why This Is Possibly the Best Time to Be in Insurance
A dynamic conversation about innovation and the megatrends that are driving the future of insurance. Sean Ringsted and Hugh Terry discussed the rise of ecosystems and the platform economy, the impact of embedded insurance, and the importance of being laser-focused on customers.