Insurance for the New Possible was joined by Stefan Möller, CEO and Founder of Klar, and Alejandra Magaña, Director of Revenue Growth, Digital Transformation and Distribution Channels at Chubb.Some of the insights they shared included: Insurance can’t rely on claims...
In this penetrating conversation between Santiago Franzini, Senior Vice President & Head of Accident & Health at Chubb Latin America and Bruno Ferrari, Co-Founder & COO at 123Seguro, we gained valuable insights into the world of InsurTech and its impact on the Insurance industry in Latin America.
A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.
LatAm is fertile ground for innovation in the insurance industry. Rodrigo Valiente and
Hugues Bertin discuss the latest developments in InsurTech, the impact of technology,
the importance of understanding customer needs, and the changing role of venture
capital in this dynamic and evolving market.
A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.
A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.
A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.
An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.
An engaging conversation about how to design customer-centric digital experiences in insurance. Joaquin Richards and Rodrigo Valiente delve into the topics of digital-first customer experiences, product innovation and co-creation, the importance of strong partnerships, and the challenge of integrating change in a fast-growth environment.
An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.
A truly energetic conversation about the commitment to help others get better with money. Serene Neo and Evy Wee discussed how technology helps break down consumer behavior and find actionable insights and how to strike the proper balance between investment and protection. They also talked about the difficulty of achieving life goals without financial security and the importance of financial literacy.