All Episodes

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve. Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

In the dynamic landscape of e-commerce, the amalgamation of trust, technology, and consumer behavior is crucial to understand. Trust remains a cornerstone of every transaction as the need for security and assurance in online purchases is moving beyond traditional expectations. Gabriel Lazaro explores the implications for businesses, consumers, and the future of online commerce and how Chubb is redefining the essence of trust in the digital age.

A deeply thoughtful conversation on digital transformation and embedded insurance and how leveraging new technologies is important. However, it is not just about the technology. Johan Oosthuizen and John Brisco also stress that embedding insurance within platforms and ecosystems, companies can create a closer relationship with their customers and provide seamless experiences that add value to their partners’ offerings.

In this penetrating conversation between Santiago Franzini, Senior Vice President & Head of Accident & Health at Chubb Latin America and Bruno Ferrari, Co-Founder & COO at 123Seguro, we gained valuable insights into the world of InsurTech and its impact on the Insurance industry in Latin America.

A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.

LatAm is fertile ground for innovation in the insurance industry. Rodrigo Valiente and
Hugues Bertin discuss the latest developments in InsurTech, the impact of technology,
the importance of understanding customer needs, and the changing role of venture
capital in this dynamic and evolving market.

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.