All Episodes

EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

Geeta Chauhan and Gabriel Lazaro shared valuable insights into the challenges and innovations in the fintech industry, particularly in cross-border payments. Their discussion emphasized the importance of identifying niche problems within established markets and leveraging existing infrastructure to streamline service delivery and reduce costs. They also delved into the importance of navigating regulatory landscapes and integrating advanced technologies to enhance operational efficiencies. Finally, they noted the importance of bundling value-added services to create a comprehensive financial ecosystem for Indian students studying abroad.

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EP 20 – Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

EP 20 – Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required. They explore the significance of adapting financial services to local markets, the impact of data analytics and AI in creating personalized financial experiences, and the strategic role of partnerships in expanding reach and improving financial inclusion.

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EP 19 – Partnership at Altitude: Shaping the Future of Travel Protection

EP 19 – Partnership at Altitude: Shaping the Future of Travel Protection

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services. They discuss the importance of digital innovation and personalization in travel experiences and how collaboration can enhance and secure the travel journey for customers. They also emphasize the need for understanding traveler behavior through data and the continuous evolution of products to meet dynamic consumer needs.

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EP 18 – Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

EP 18 – Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

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EP 17 – Elevating Journeys: Building the Next-Gen Airline Experience

EP 17 – Elevating Journeys: Building the Next-Gen Airline Experience

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

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EP 16 – The Data-Driven Revolution – How It’s Transforming the Insurance Industry

EP 16 – The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve. Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

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EP 15 – How Chubb Drives Trust in the Age of e-Commerce

EP 15 – How Chubb Drives Trust in the Age of e-Commerce

In the dynamic landscape of e-commerce, the amalgamation of trust, technology, and consumer behavior is crucial to understand. Trust remains a cornerstone of every transaction as the need for security and assurance in online purchases is moving beyond traditional expectations. Gabriel Lazaro explores the implications for businesses, consumers, and the future of online commerce and how Chubb is redefining the essence of trust in the digital age.

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EP 14 – Embedded Insurance: Building Platforms and Ecosystems to Strengthen Relationships

EP 14 – Embedded Insurance: Building Platforms and Ecosystems to Strengthen Relationships

A deeply thoughtful conversation on digital transformation and embedded insurance and how leveraging new technologies is important. However, it is not just about the technology. Johan Oosthuizen and John Brisco also stress that embedding insurance within platforms and ecosystems, companies can create a closer relationship with their customers and provide seamless experiences that add value to their partners’ offerings.

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