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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
    • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
    • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
    • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
    • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
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How Changing Lifestyles are Shaping the Future of FinTech

How Changing Lifestyles are Shaping the Future of FinTech

by admin | Dec 4, 2024 | Asia, Finance & FinTech, Singapore Fintech Festival 2024

Join us to discuss how changing lifestyles are reshaping the future of FinTech and in particular, the implications of increased life expectancy on financial product design, with Syed Musheer Ahmed, Founder at FinStep Asia. This special episode was recorded during the...
A Vision for FinTech’s Future in Vietnam

A Vision for FinTech’s Future in Vietnam

by admin | Dec 4, 2024 | Asia, Finance & FinTech, Singapore Fintech Festival 2024

Join us to discuss the evolution of Zalopay from a simple e-wallet to a comprehensive financial platform, with Andy (Nguyen) Tran, CFO at Zalopay. This special episode was recorded during the Singapore Fintech Festival 2024. Find this episode on :  Spotify  YouTube...
Does Embedded Finance Fuel Micro-Business Growth in Southeast Asia?

Does Embedded Finance Fuel Micro-Business Growth in Southeast Asia?

by admin | Dec 4, 2024 | Asia, Finance & FinTech, Singapore Fintech Festival 2024

Join us to discuss the transformative power of embedded finance and its pivotal role in fueling micro-business growth in Southeast Asia, with Ritwik Ghosh, Co-Founder and CEO at Seedflex. This special episode was recorded during the Singapore Fintech Festival 2024....
Should Every App be a Super App?

Should Every App be a Super App?

by admin | Dec 4, 2024 | Singapore Fintech Festival 2024, Asia, Platform

Join us to discuss what defines a super app and why they are thriving in markets like China with WeChat and Alipay, with Kaniyet Rayev, Founder and CEO at Boxo. This special episode was recorded during the Singapore Fintech Festival 2024. Find this episode on : ...
How Embedded Finance and Customized Solutions Add Value for SMEs

How Embedded Finance and Customized Solutions Add Value for SMEs

by admin | Dec 4, 2024 | Singapore Fintech Festival 2024, Asia, Finance & FinTech

Join us to discuss how Visa’s innovation in virtual credentials is empowering small businesses to streamline their payment processes, enhance cash flow, and ultimately expand their reach beyond borders, with Debarun Roy Choudhury, Head, Commercial & Money Movement...
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Recent Posts

  • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
  • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
  • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
  • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
  • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance

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EP 38: Can Digital Wallets Change How Indonesians Interact with Insurance?

11 December 2025

Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.

EP 37: Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust

26 November 2025

Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.

EP 36: Can KOLs Revolutionize Customer Engagement in Insurance?

29 October 2025

Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.

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UnderCover Media

Every company should be its own media company.

  • About us
Insurance for the New Possible
  • About
  • All episodes

UnderCover Media – Privacy Policy and T&Cs