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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
    • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
    • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
    • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
    • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
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EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?

EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?

by admin | Jul 16, 2025 | All Episodes, Europe, Platform

Insurance for the New Possible was joined by Garrett Olson, Head of Insurance and ERM at Wolt, and Sebastian de Zulueta, Head of Digital Business, EMEA at Chubb. Some of the insights they shared included: Insurance can’t rely on claims alone to demonstrate value. The...
EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?

EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?

by admin | May 27, 2025 | All Episodes, Asia, Platform

Insurance for the New Possible was joined by Ser Yang, Insurance Solution Lead at ByteDance, and Michael McLeod, Senior Manager, Consumer Partnerships, Asia Pacific at Chubb. Some of the insights they shared included: Insurance can’t rely on claims alone to...
DANA’s Digital Wallet Revolution

DANA’s Digital Wallet Revolution

by admin | May 20, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how DANA is using embedded finance and education to reach Indonesia’s underserved populations, with Dean Krstevski, Chief Operating Officer at DANA. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find this episode on :...
The Final Mile Is Always Human

The Final Mile Is Always Human

by admin | May 20, 2025 | All Episodes, Asia, Money20/20 Asia 2025, Platform

Join us to discuss why some PropTech models fail, how AI boosts operational efficiency, and where insurance fits into million-dollar property decisions, with Costa Savva, Co-Founding Partner at Lazudi. This special episode was recorded during the Money20/20 Asia in...
Building Financial Trust and Protection for the Underserved

Building Financial Trust and Protection for the Underserved

by admin | May 20, 2025 | All Episodes, Asia, Finance & FinTech, Money20/20 Asia 2025

Join us to discuss how data, empathy, and collaboration are reshaping financial ecosystems in Asia, with Trina Yeung, Chief Financial Officer at Atome Financial. This special episode was recorded during the Money20/20 Asia in Bangkok 2025. Find this episode on : ...
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Recent Posts

  • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
  • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
  • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
  • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
  • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance

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EP 38: Can Digital Wallets Change How Indonesians Interact with Insurance?

11 December 2025

Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.

EP 37: Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust

26 November 2025

Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.

EP 36: Can KOLs Revolutionize Customer Engagement in Insurance?

29 October 2025

Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.

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UnderCover Media

Every company should be its own media company.

  • About us
Insurance for the New Possible
  • About
  • All episodes

UnderCover Media – Privacy Policy and T&Cs