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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
    • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
    • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
    • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
    • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
    • EP 39 – How Can Digital Platforms Close the Coverage Gap?
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Driving Innovation: Making Protection More Inclusive and Accessible

Driving Innovation: Making Protection More Inclusive and Accessible

by admin | Nov 23, 2023 | Singapore Fintech Festival 2023, Asia, Finance & FinTech

Join us to discuss Financial Inclusion, Financial Literacy, and True Product Relevance with Winsley Bangit, VP for New Businesses at GCash. This special episode was recorded live during the Singapore Fintech Festival 2023. Find this episode on :  Spotify  YouTube ...
Envisioning the Future – Bridging the Gaps in Commercial Insurance

Envisioning the Future – Bridging the Gaps in Commercial Insurance

by admin | Nov 23, 2023 | Singapore Fintech Festival 2023, Asia, Future of Insurance

Join us to discuss Digitalization in Commercial Insurance and Bridging the Gap on Platform and e-Commerce with Ian Ovenden, the Head of SME and Mid-Market, Asia at Chubb. This special episode was recorded live during the Singapore Fintech Festival 2023. Find this...
Innovations in Embedded Finance: Insurance in the Digital Age

Innovations in Embedded Finance: Insurance in the Digital Age

by admin | Nov 23, 2023 | Singapore Fintech Festival 2023, Asia, Future of Insurance

Join us to discuss Continuous Innovation, Customer Experience and the Inevitability of Embedded Finance with Rajat Sharma, Chief Revenue Officer at InsureMO. This special episode was recorded live during the Singapore Fintech Festival 2023. Find this episode on : ...
Transitioning Through Credit: Atome’s Approach to Responsible Borrowing

Transitioning Through Credit: Atome’s Approach to Responsible Borrowing

by admin | Nov 23, 2023 | Singapore Fintech Festival 2023, Asia, Finance & FinTech

Join us to discuss Catering to the Young, Underbanked and Customers’ First Exposure to Credit with Andy Tan, the Chief Commercial Officer at Atome. This special episode was recorded live during the Singapore Fintech Festival 2023. Find this episode on : ...
Unified Commerce – the key to building a phygital experience

Unified Commerce – the key to building a phygital experience

by admin | Nov 23, 2023 | Singapore Fintech Festival 2023, Asia, Finance & FinTech

Join us to discuss Solving Problems and Fixing Pain Points with Sarita Singh, the Managing Director, Southeast Asia, India, Greater China at Stripe. This special episode was recorded live during the Singapore Fintech Festival 2023. Find this episode on :  Spotify ...
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Recent Posts

  • EP 39 – How Can Digital Platforms Close the Coverage Gap?
  • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
  • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
  • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
  • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?

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EP 39: How Can Digital Platforms Close the Coverage Gap?

22 January 2026

Embedded insurance is moving from add-on to infrastructure. Nigel Fellowes-Freeman, Founder and CEO of Kanopi, and Richard Bracken, Head of Consumer Partnerships for APAC at Chubb, explain how the industry is using rich, real-time data from digital ecosystems to deliver the right protection at the right moment. This shift addresses APAC’s widening protection gap by breaking products into simple, granular coverage, matching them to clear signals (what you buy, when, and where), and keeping experiences low-friction and contextual. Success should be measured by how much the protection gap shrinks, people getting the right cover exactly when they need it.

EP 38: Can Digital Wallets Change How Indonesians Interact with Insurance?

11 December 2025

Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.

EP 37: Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust

26 November 2025

Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.

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UnderCover Media

Every company should be its own media company.

  • About us
Insurance for the New Possible
  • About
  • All episodes

UnderCover Media – Privacy Policy and T&Cs