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    • EP 01: Why This Is Possibly the Best Time to Be in Insurance
    • EP 02: The Democratisation of Insurance
    • EP 03: How Banks and Insurers Help Consumers Get Better with Money
    • EP 04: Moving from Transactional to Experiential
    • EP 05: Everything Starts With the Customer
    • EP 06: The Customer Journey Is Always the Starting Point
    • EP 07: Insurance Goes to Where the People Are
    • EP 08: Modernizing the Used Car Industry with Data and Technology
    • EP 09: Value Chain Innovation Amidst Risk and Uncertainty
    • EP 11: Insurance Innovation in Latin America, Navigating Challenges and Embracing Opportunities
    • EP 12: The Power of Phygital, Blending Online and Offline Experiences
    • EP 13: The Evolution of InsurTech, Building a Digital Ecosystem in Latin America
    • EP 14: Embedded Insurance – Building Platforms and Ecosystems to Strengthen Relationships
    • EP 15: How Chubb Drives Trust in the Age of e-Commerce
    • EP 16: The Data-Driven Revolution – How It’s Transforming the Insurance Industry
    • EP 17: Elevating Journeys – Building the Next-Gen Airline Experience
    • EP 18: Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey
    • EP 19: Partnership at Altitude – Shaping the Future of Travel Protection
    • EP 20: Financial Services Reimagined – Navigating Change, Innovation, and Hyper-Personalization
    • EP 21: Crossing Borders – Unpacking the Future of International Payments from India
    • EP 22: Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution
    • EP 23: How Empathy and Innovative Solutions Empowers Financial Futures
    • EP 24: Empowering Choices: Building Financial Independence for Women
    • EP 25: How Trust and Consumer Protection Are Driving Innovation in eCommerce
    • EP 26 : Should Every Employee Have a Personalized Wellness Plan?
    • EP 27 : Is Data the Secret Weapon in Real Estate and Insurance?
    • EP 28 : Is the Future of Insurance All About Technology?
    • EP 29 : Is Data the New Oxygen Transforming the Insurance Industry?
    • EP 30 : Is Embedded Finance the Answer to Your Credit Problems?
    • EP 31 – How Can Insurance Build Trust in Singapore’s Rental Market?
    • EP 32 – How Can Digital Touchpoints Redefine the Value of Insurance?
    • EP 33 – How Can Online Malls Maintain Integrity in a Borderless Digital Economy?
    • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance
    • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
    • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
    • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
    • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
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EP 23 : How Empathy and Innovative Solutions Empowers Financial Futures

EP 23 : How Empathy and Innovative Solutions Empowers Financial Futures

by admin | Aug 15, 2024 | All Episodes, Asia, Finance & FinTech

Insurance for the New Possible was joined by Monica Millares, Principal, Product Ways of Working at BigPay and Om Bhatia, Head of Digital Business for Asia Pacific at Chubb. Some of the insights they shared included: Empathy must underpin product design. By genuinely...
EP 22 : Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution

EP 22 : Strategic Advantages and Unified Approaches in Japan’s InsurTech Evolution

by admin | Jul 31, 2024 | All Episodes, Asia, Finance & FinTech

Insurance for the New Possible was joined by Ryota Hayashi, Founder and CEO of Finatext Holdings and Isabella Carvalho, Digital Head, Overseas General Insurance at Chubb. Some of the insights they shared included: The drive to innovate within Japan’s InsurTech...
Revolutionizing Claims: Innovative Claims Solutions

Revolutionizing Claims: Innovative Claims Solutions

by admin | Jul 26, 2024 | Magazine Issue 01

Insurance plays a pivotal role in the fabric of modern society, providing a crucial safety net that helps individuals and businesses mitigate risks and navigate unforeseen challenges. It ensures that families can rebuild after disasters, businesses can recover from...
EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

by admin | Jul 9, 2024 | All Episodes, Finance & FinTech, India

Insurance for the New Possible was joined by Geeta Chauhan, Co-Founder of HiWiPay, and Gabriel Lazaro, Head of Digital Business at Chubb Overseas General Insurance. Some of the insights they shared included: HiWiPay was born out of this need to simplify and streamline...
EP 20 – Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

EP 20 – Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

by admin | Jun 11, 2024 | All Episodes, Asia, Finance & FinTech

Insurance for the New Possible was joined by Gabriel Lazaro, Head of Digital Business for Chubb Overseas General, and Jessica Lam, Chief Strategy Officer at WeLab. Some of the insights they shared included: The transition from working at a global, traditional...
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Recent Posts

  • EP 38 – Can Digital Wallets Change How Indonesians Interact with Insurance?
  • EP 37 – Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust
  • EP 36 – Can KOLs Revolutionize Customer Engagement in Insurance?
  • EP 35 – How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?
  • EP 34 – How Seamless Payments Redefine the Way We Buy Insurance

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EP 38: Can Digital Wallets Change How Indonesians Interact with Insurance?

11 December 2025

Indonesia’s digital economy has become a powerful enabler of financial inclusion, but insurance remains unfamiliar and often misunderstood. As Ivan Kusuma of DANA and JP Ellis of Chubb explain, the breakthrough lies in embedding bite-sized, contextual insurance products directly into everyday digital transactions. By offering simple, affordable protection at the moment of purchase, digital wallets like DANA are transforming what was once a high-friction, agent-driven process into an accessible, habit-forming experience. Trust is built through repetition, transparency, and fast claims resolution, turning skeptical users into believers.

EP 37: Unpacking Brazil’s Protection Gap and How Digital Platforms Build Trust

26 November 2025

Latin America’s protection gap stems from a mix of complexity, affordability, and low trust. Marcio von Muhlen and Ignacio Sagués argue that the fix starts with radically simple products, delivered contextually inside platforms people already use. Trust is won, or lost, at the claim: fast, clear, and fair resolutions turn an invisible promise into a lived experience. Importantly, building this trust across LATAM’s diverse markets means balancing what is universal with what is local.

EP 36: Can KOLs Revolutionize Customer Engagement in Insurance?

29 October 2025

Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.

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UnderCover Media

Every company should be its own media company.

  • About us
Insurance for the New Possible
  • About
  • All episodes

UnderCover Media – Privacy Policy and T&Cs