EP 27: Is Data the Secret Weapon in Real Estate and Insurance?

27 November 2024

Insurance for the New Possible was joined by Hng Keng Yoong (Keng), Country President of Chubb Singapore and Ismail Gafoor, Founder and CEO of PropNex.

Some of the insights they shared included:

  • The power of data in real estate and insurance to enhance client experiences and provide personalized offerings.
  • Real estate transactions are not just financial decisions; they are deeply emotional and often once-in-a-lifetime experiences.
  • How embedded insurance in real estate fits naturally into the customer journey. These transactions provide multiple opportunities for insurance offerings, whether it’s home protection, renovation coverage, or safeguarding high-value personal items inside the home.
  • Customer engagement is key to product personalization. By simply understanding a client’s preferences—whether it’s a passion for art or an expensive collection of wines—agents can suggest insurance solutions that match their needs.
  • Being a bellwether in any industry requires continuous innovation, particularly in technology, to improve internal processes and to enhance the value offered to clients.
  • The power of data in real estate and insurance to enhance client experiences and provide personalized offerings.
  • Real estate transactions are not just financial decisions; they are deeply emotional and often once-in-a-lifetime experiences.
  • How embedded insurance in real estate fits naturally into the customer journey. These transactions provide multiple opportunities for insurance offerings, whether it’s home protection, renovation coverage, or safeguarding high-value personal items inside the home.
  • Customer engagement is key to product personalization. By simply understanding a client’s preferences—whether it’s a passion for art or an expensive collection of wines—agents can suggest insurance solutions that match their needs.
  • Being a bellwether in any industry requires continuous innovation, particularly in technology, to improve internal processes and to enhance the value offered to clients.

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Mohd Ismail Gafoor

Mohd Ismail Gafoor

Founder and CEO of PropNex

Mr Ismail Gafoor is the Executive Chairman and CEO of PropNex Limited – Singapore’s largest listed real estate agency group, with PropNex Realty as the flagship subsidiary that has business in sectors such as real estate brokerage, property management, training and real estate consultancy. With more than 20 years’ experience in the real estate industry, Mr Ismail has an intimate understanding of the industry and has spoken about property investments to various organisations, both locally and abroad.
Keng

Keng

Country President, Singapore at Chubb

Keng is a seasoned business leader in the Insurance industry with breath and depth of experience across general management, business strategies, capital management, finance, transformation, operations and distribution.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.