EP 12: The Power of Phygital, Blending Online and Offline Experiences

10 October 2023

Insurance for the New Possible was joined by Gabriel Lazaro, the Head of Digital, Overseas General Insurance at Chubb and George Kesselman, the Founder and President of InsurTech Asia Association.

Some of the topics Gabriel and George discussed:

  • The rise of FinTech and the integration of technology in the financial industry.
  • The development and importance of Chubb’s technology platform, Chubb Studio.
  • The benefits of a blended reality, combining digital and offline experiences.
  • The importance of data analysis in developing new products and distribution channels.
  • The need for understanding customer pain points and delivering excellent customer experiences.
  • The potential of AI and automation in enhancing human capabilities in the insurance industry.
  • The rise of FinTech and the integration of technology in the financial industry.
  • The development and importance of Chubb’s technology platform, Chubb Studio.
  • The benefits of a blended reality, combining digital and offline experiences.
  • The importance of data analysis in developing new products and distribution channels.
  • The need for understanding customer pain points and delivering excellent customer experiences.
  • The potential of AI and automation in enhancing human capabilities in the insurance industry.

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Youtube

Apple Podcast

George Kesselman

George Kesselman

Founder and President of InsurTech Asia Association.

George is an innovation expert with over 10 years of experience in the insurance and fintech industry. He is currently working with the leading insurance groups and Asian Development Bank (ADB) to support and accelerate the adoption of digital solutions and innovation in the insurance sector across Asia.

He is the founder and president of InsurTech Asia Association, and also an advisor and board member for several ventures and businesses, such as Sønr, Eliot Partnership, and Teddy.

Gabriel Lazaro

Gabriel Lazaro

Head of Digital, Overseas General Insurance, Chubb

Experienced intrapreneur and a challenge addict, I love starting, expanding, and building up digital business and thriving teams. I am focus in creating top-to-bottom line results with high performing teams and sustainable and growth digital business models.

An overachiever, I have a passion for excellence. I also have a curious, growth-oriented mind with a BD in Social Psychology and Marketing added with a truly multicultural and multinational experience.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.

Learn more