EP 06: The Customer Journey Is Always the Starting Point

05 April 2023

Insurance for the New Possible was joined by Khue Dinh, the Country President in Vietnam at Chubb, and Terry Li, the Head of Insurance at Techcombank.

Some of the topics Khue and Terry discussed:

  • The need to simplify operating models and distribution channels to reach more potential customers
  • The youth market in Vietnam is a huge opportunity
  • In Vietnam, people still don’t consider insurance as a risk management tool
  • The necessity to understand customers’ needs and priorities to get them the right coverage
  • Customers want personalization and tailored solutions
  • Partnering with other companies and industries to create an ecosystem of benefits for customers
  • The role financial literacy plays in increasing insurance penetration in Vietnam
  • Data-powered insights and product personalization
  • The need to simplify operating models and distribution channels to reach more potential customers
  • The youth market in Vietnam is a huge opportunity
  • In Vietnam, people still don’t consider insurance as a risk management tool
  • The necessity to understand customers’ needs and priorities to get them the right coverage
  • Customers want personalization and tailored solutions
  • Partnering with other companies and industries to create an ecosystem of benefits for customers
  • The role financial literacy plays in increasing insurance penetration in Vietnam
  • Data-powered insights and product personalization

Find this episode on :

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Spotify

Youtube

Apple Podcast

Terry Li

Terry Li

Head of Insurance at Techcombank

Terry manages Techcombank’s enterprise-wide insurance business lines and is responsible for overall insurance business P&L across Consumer, Business and Wholesale Banking.
Khue Dinh

Khue Dinh

Country President in Vietnam at Chubb

Ms. Dinh has two decades of experience in the insurance industry, having held various leadership positions with international insurers and brokers.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.