EP 05: Everything Starts With the Customer

01 March 2023

Insurance for the New Possible was joined by Joaquin Richards, the Senior Product Lead at NuBank and Rodrigo Valiente, a VP and Head of Digital for Latin America at Chubb.

Some of the topics Joaquin and Rodrigo discussed:

  • The immense opportunity to build a digital-first bank in Brazil
  • Customer-focused and mobile-first to create seamless experiences
  • Providing amazing digital experiences to satisfy customer expectations
  • The development of new underwriting models and experimentation with new data points
  • Product building should be based on experiences customers will love
  • The need to accept some uncertainty when launching new products
  • The challenge of integrating change in a fast-growth environment
  • The immense opportunity to build a digital-first bank in Brazil
  • Customer-focused and mobile-first to create seamless experiences
  • Providing amazing digital experiences to satisfy customer expectations
  • The development of new underwriting models and experimentation with new data points
  • Product building should be based on experiences customers will love
  • The need to accept some uncertainty when launching new products
  • The challenge of integrating change in a fast-growth environment

Find this episode on :

Spotify

YouTube

Apple Podcasts

Spotify

Youtube

Apple Podcast

Joaquín Richards

Joaquín Richards

Senior Product Lead at Nubank

Joaquin graduated from the Buenos Aires Institute of Technology as an Industrial Engineer. In the past 10 years, he has worked on big LATAM tech companies like Despegar as well as nascent startups building the companies’ core products.

Joaquin joined Nubank as a Senior Product Manager to its international expansion after graduating from MIT Sloan and since 2019, he has been leading the creation of Nubank’s insurance portfolio.

Rodrigo Valiente

Rodrigo Valiente

Regional Vice President & Head of Digital, Latin America at Chubb

Based in Miami, Rodrigo leads the digital business, services, innovation and transformation strategy and execution for the region. Rodrigo joined Chubb in 2016, and has more than 20 years of experience in business development, financial services, digital transformation, innovation, and strategy for startups, corporations and M&A across Latin America, Europe and USA.

More about Chubb Partners :

Chubb’s partners include leaders in retail, e-commerce, banking, fintech, airline, telecommunications and other industries. We co-create and design digital insurance solutions for their customers – individuals and businesses of all sizes.