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EP 36: Can KOLs Revolutionize Customer Engagement in Insurance?

29 October 2025

Ron Tam, Co-Chief Financial Officer and Head of International at Huize, and Shruthi Sharma, Global Partnerships Manager at Chubb discussed how the insurance industry across Asia is undergoing a profound evolution, driven by digital ecosystems, social platforms, and the convergence of technology and trust. As consumers grow more digitally native, traditional models of distribution are being replaced by ecosystems that inform, empower, and personalize. Buying insurance is no longer a single transaction, it is a continuous, technology-enabled experience built on transparency, accessibility, and human relevance.

EP 35: How Are Innovative Fintechs Reshaping the Financial Landscape in Mexico?

30 September 2025

In Mexico, structural issues in the financial system have left millions without access to banking, credit, or insurance. Stefan Möller, CEO and Founder of Klar, points to a concentrated banking sector that stifles competition and keeps savings returns at zero. Alejandra Magaña, Director of Revenue Growth at Chubb, stresses that without protection against life’s unanticipated shocks, financial security can vanish overnight. By combining locally tailored financial products, embedded insurance, and supporting financial literacy, financial inclusion and risk coverage can turn from a privilege into a right, fostering lasting stability and economic growth.

EP 34: How Seamless Payments Redefine the Way We Buy Insurance

27 August 2025

Insurance is undergoing a profound transformation, where payments—once seen as a back-office function—are emerging as a critical driver of customer experience, fraud prevention, and business growth. In a dynamic conversation, Adrian Davis, Commercial Leader: Financial Services, Insurance and Enterprise Financial Products at Adyen, and Sebastian de Zulueta, Head of Digital Business, EMEA at Chubb, discussed how when integrated effectively, payments not only reduce friction but also enable innovations like embedded insurance, where coverage is offered contextually at the point of purchase. This shift aligns with modern consumer expectations, who benchmark insurers against digital leaders like Amazon and Netflix rather than other insurers.