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Insurance for the New Possible

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

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Some of the topics they discussed:

The need to simplify operating models and distribution channels to reach more potential customers
The youth market in Vietnam is a huge opportunity
In Vietnam, people still don’t consider insurance as a risk management tool
The necessity to understand customers’ needs and priorities to get them the right coverage

Customers want personalization and tailored solutions
Partnering with other companies and industries to create an ecosystem of benefits for customers
The role financial literacy plays in increasing insurance penetration in Vietnam
Data-powered insights and product personalization

Terry Li

Head of Insurance
at Techcombank

Terry manages Techcombank’s enterprise-wide insurance business lines and is responsible for overall insurance business P&L across Consumer, Business and Wholesale Banking.

Khue Dinh

Country President in Vietnam
at Chubb

Ms. Dinh has two decades of experience in the insurance industry, having held various leadership positions with international insurers and brokers.

Insurance for the New Possible

Once a month, find a new episode on Insurance for the New Possible. We gathered insurers, bankers, digital platform builders, Neo banks, airlines, and large investors to discuss the innovation, transformation, and technological evolution that is redefining the massive number of possibilities in the insurance industry.

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