Home - New - Insurance for the New Possible

Insurance for the New Possible

We wanted to dig deeper into all of the key driving forces shaping the future of the insurance industry. So we gathered some incredible thought leaders and paired them up to share their unique perspectives. They discussed everything from the digitalization of insurance, to personalization, democratization, the importance of customer centricity, ecosystems and platforms, and partnerships.

Latest Episode

EP 21 – Crossing Borders: Unpacking the Future of International Payments from India

Geeta Chauhan and Gabriel Lazaro shared valuable insights into the challenges and innovations in the fintech industry, particularly in cross-border payments. Their discussion emphasized the importance of identifying niche problems within established markets and leveraging existing infrastructure to streamline service delivery and reduce costs. They also delved into the importance of navigating regulatory landscapes and integrating advanced technologies to enhance operational efficiencies. Finally, they noted the importance of bundling value-added services to create a comprehensive financial ecosystem for Indian students studying abroad.

Go to Episode

Previous Episodes

EP 20: Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required. They explore the significance of adapting financial services to local markets, the impact of data analytics and AI in creating personalized financial experiences, and the strategic role of partnerships in expanding reach and improving financial inclusion.

Go to Episode

EP 20: Financial Services Reimagined: Navigating Change, Innovation, and Hyper-Personalization

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required. They explore the significance of adapting financial services to local markets, the impact of data analytics and AI in creating personalized financial experiences, and the strategic role of partnerships in expanding reach and improving financial inclusion.

Go to Episode

EP 19 : Partnership at Altitude – Shaping the Future of Travel Protection

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services. They discuss the importance of digital innovation and personalization in travel experiences and how collaboration can enhance and secure the travel journey for customers. They also emphasize the need for understanding traveler behavior through data and the continuous evolution of products to meet dynamic consumer needs.

Go to Episode

EP 19 : Partnership at Altitude – Shaping the Future of Travel Protection

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services. They discuss the importance of digital innovation and personalization in travel experiences and how collaboration can enhance and secure the travel journey for customers. They also emphasize the need for understanding traveler behavior through data and the continuous evolution of products to meet dynamic consumer needs.

Go to Episode

EP 18 : Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

Go to Episode

EP 18 : Creating a Legacy and Covering Risks – Ensuring Peace of Mind in Every Journey

In a compelling dialogue, Alex Blake and Patee Sarasin showcase a visionary approach to overcoming challenges, prioritizing customer experience, leveraging technology, and building a brand that stands the test of time. As the airline industry successfully navigates its way through the post-pandemic world, their insights offer a blueprint for innovation, resilience, and ultimately, a legacy that transcends mere business success.

Go to Episode

EP 17: Elevating Journeys – Building the Next-Gen Airline Experience

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

Go to Episode

EP 17: Elevating Journeys – Building the Next-Gen Airline Experience

In a thought-provoking exchange, Mike Szucs and Alex Blake shine a light on the transformative intersection of technology, data analytics, and cross-industry collaboration that is reshaping the future of air travel and insurance. Amidst the digital era’s huge opportunities, their conversation addresses how digitalization serves as an accelerator for efficiency and enhanced customer experiences, while the vast potential of data analytics promises a new age of personalized travel.

Go to Episode

EP 16 : The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve. Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

Go to Episode

EP 16 : The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve. Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

Go to Episode

EP 07 : Insurance Goes to Where the People Are

A thought-provoking discussion about making insurance relevant and accessible to customers. Om Bhatia and Neil Trinidad explore topics such as the use of alternative data to understand a user’s risk profile, the power of data and real-time A/B testing, innovation and the willingness to take risks to build the right products, and how technology can be effectively applied to the business of insurance.

EP 08 : Modernizing the Used Car Industry with Data and Technology

A dynamic and thoughtful deep dive into the intricacies of the used automobile market in Latin America, painting a vivid image of a massive market fraught with challenges and yet ripe with opportunity. Kavak leverages data, technology and customer-centric finance solutions to transform the auto industry while also accelerating social mobility.

EP 06 : The Customer Journey Is Always the Starting Point

An enlightened and informative discourse on changing consumer needs and their desire for convenience and personalization. Khue and Terry address pain points in the insurance value chain, how customization and customer- journey design increase in importance and the importance of mobile-first platforms, particularly from micro-insurance.

EP 09 : Value Chain Innovation Amidst Risk and Uncertainty

A fascinating conversation on the latest trends driving the insurance industry with Isabella Carvalho and Rajive Keshup. From lessons learned in management and strategy consulting to the true potential of disruption versus real value chain innovation, they dive deep into the innovative strategies that are shaping the industry.

EP 15 – How Chubb Drives Trust in the Age of e-Commerce

In the dynamic landscape of e-commerce, the amalgamation of trust, technology, and consumer behavior is crucial to understand. Trust remains a cornerstone of every transaction as the need for security and assurance in online purchases is moving beyond traditional expectations. Gabriel Lazaro explores the implications for businesses, consumers, and the future of online commerce and how Chubb is redefining the essence of trust in the digital age.

EP 13 : The Evolution of InsurTech, Building a Digital Ecosystem in Latin America

In this penetrating conversation between Santiago Franzini, Senior Vice President & Head of Accident & Health at Chubb Latin America and Bruno Ferrari, Co-Founder & COO at 123Seguro, we gained valuable insights into the world of InsurTech and its impact on the Insurance industry in Latin America.

EP 16 – The Data-Driven Revolution – How It’s Transforming the Insurance Industry

In an era marked by rapid technological advancements and shifting market dynamics, the insurance industry continues to evolve. Kaleb Adams and Max Ang delve deeply into the heart of how data analytics is not just reshaping insurance policies but revolutionizing the very fabric of customer experience, organizational culture, and the essential fusion of technological savvy with business acumen.

The Intersection of Tech, Finance, and Media: Building the Largest Integrated Media Company in Asia

Join us to discuss Collaboration, Team Effort, and Building a Vision and Staying the Course with Michael Waitze, Co-Founder at UnderCover Media.

EP 12 : The Power of Phygital, Blending Online and Offline Experiences

A riveting discussion about the next steps for insurance companies and the emergence of a “phygital” world, as more than 2/3 of the insurance market is still offline. Gabriel Lazaro and George Kesselman lay out the essential components to reach this population. Over the next five years, a vast commitment of resources will be dedicated to integrating high-performance online platforms with the “offline” world.

EP 04 : Moving from Transactional to Experiential

An insightful conversation about what it means to be a “Post-Digital Insurer”. Adrian Hill and Elysia Chan discussed Open Banking APIs and how they drive both partnerships and collaboration, all driven by customer-centricity. They also talked about how customers can use data to create their own experiences.

Browse All Episodes

Southeast Asia

Geeta Chauhan and Gabriel Lazaro shared valuable insights into the challenges and innovations in the fintech industry, particularly in cross-border payments.

Go to Episodes from Southeast Asia

South America

In this enlightening episode, Jessica Lam and Gabriel Lazaro discuss the journey from traditional banking to the world of FinTech startups, emphasizing the cultural and operational shifts required.

Go to Episodes from South America

All Episodes

In a dynamic back and forth, Peter Altmann and Alex Blake discuss the evolution and integration of travel protection into the broader spectrum of travel technology and services.

Go to All Episodes